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Furniture & large parcels
AI customer serviceSolutions
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Modular Sofa · Order #S104823 packages · Los Angeles, CAMia · 10:24My sofa was shipped in three boxes. Where is each package now?
Shulex AI · 10:24I found all three tracking numbers. Two packages are at the local delivery station; the third is still in line-haul transit. I’ll keep this conversation updated as each status changes.
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Oak Dining Table · Order #D20819Part B12 · tabletop panelDaniel · 16:08The tabletop arrived damaged. Can you replace only this part?
Shulex AI · 16:09Yes. I matched the photo to part B12, checked inventory and your warranty policy, and created replacement order #R8831. You’ll receive tracking by email.
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Dining Chair Set · Order #C77206Assembly guide · Step 03Olivia · 20:41The screw holes don’t line up at step three. What should I do?
Shulex AI · 20:41I confirmed your model and found the correct guide. Rotate bracket C before tightening screw A4. I’ve attached the marked step; if the holes still differ, I can start a parts claim.
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FAQ
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